1. Who we are
Wheelers Automotive Limited (“Wheelers Automotive”, “we”, “us” or “our”) is the controller of the personal information described in this policy.
Company number: 17318071
Registered office: 18 Centurion Way, Dunstable, United Kingdom, LU5 6GN
Email: info@wheelersautomotive.uk
Telephone: 07584 100680
2. Information we collect
Depending on how you deal with us, we may collect:
- your name, telephone number, email and address;
- vehicle information including registration, make, model, VIN, mileage and service or repair history;
- booking details, requested work, diagnostic information, estimates, job records and communications;
- invoice, payment and transaction information (we do not intentionally retain full payment-card details);
- information you give us when making an enquiry, complaint, warranty claim or review;
- limited technical information generated when you use our website, such as IP address, device/browser information and essential security logs;
- if you use a blog like or share control, a random pseudonymous browser identifier and the article action associated with it. The identifier does not contain your name or contact details.
Please do not send us sensitive personal information unless it is genuinely needed for your enquiry.
3. How and why we use your information
We use personal information to respond to enquiries, arrange and manage bookings, identify vehicles, diagnose faults, provide estimates, order parts, carry out work, take payment, issue invoices, maintain service records, handle warranties and complaints, and protect our business and customers. Pseudonymous blog reaction information is used to operate the requested feature, display totals and reduce repeated or artificial counting.
Our main lawful bases are:
- Contract: to take steps at your request and provide booked services.
- Legal obligation: for tax, accounting, safety, consumer-law and regulatory requirements.
- Legitimate interests: to run and improve our garage, maintain accurate records, prevent fraud, establish or defend legal claims and provide proportionate customer service.
- Consent: where required, for example optional electronic marketing or non-essential cookies. You can withdraw consent at any time.
4. Who we share information with
We only share information where reasonably necessary. Recipients may include parts suppliers, specialist subcontractors, diagnostic or vehicle-data providers, payment providers, email/IT and website-hosting suppliers, accountants, insurers, professional advisers, recovery services, and public authorities where required by law.
We do not sell your personal information. Where a supplier processes information for us, we expect it to protect the information and use it only for the agreed purpose.
International transfers
Some technology providers may process information outside the UK. Where this happens, we use an appropriate legal safeguard where required, such as UK adequacy regulations or approved contractual protections.
5. How long we keep information
We keep information only for as long as reasonably needed for the purpose collected. As a guide, unsuccessful enquiries are normally kept for up to 12 months; customer, booking, job, invoice and accounting records may be kept for up to seven years; warranty records may be kept for the relevant warranty period and any reasonable claims period. Pseudonymous blog reaction records are normally removed after approximately 13 months, while anonymous aggregate totals may remain with the article. We may keep information longer where a legal claim, complaint or regulatory requirement makes this necessary.
6. Security
We use reasonable organisational and technical measures to protect personal information. No email or internet service is completely secure, so please avoid sending unnecessary confidential information through the website enquiry form.
7. Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to its use; receive certain information in a portable format; and withdraw consent. These rights can be subject to legal exceptions.
To exercise a right, contact us using the details below. We may need to verify your identity before responding.
8. Cookies and website services
Our use of cookies and similar technology is explained in our Cookie Policy.
9. Contact and complaints
Contact Wheelers
Email info@wheelersautomotive.uk or call 07584 100680.
If you are unhappy with how we use your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
10. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The latest version will always appear on this page.